INCHES Advantage

INCHES Healthcare

Insurance Domain Management, Medical Domain Management, Risk Management.

The only enterprize offering digital enabled, medically exact, guidelines compliant pre-issuance support for underwriting and claim functions sice 2000

Pioneers of clinical audit solutions since 2010s.

To Leverage, “INCHES Advantage” along with Design Thinking and Cognitive Capabilities to power Transformative Solutions for Insurance Domain to enable key market differentiators for our Customers.

To focus on Business Processes and key Operational Metrices along with active Customer Engagement to drive Service Excellence. To consistently review and enhance Operations Methodology, technology ecosystem, human capital management & skill upgrade program to exceed customer experience benchmarks. To build and operationalize COE for Underwriting, Risk Management & Technology Solutions for Sustainability

Our Value Offerings

- InCHES was founded with the vision of bridging the gap between medical expertise and insurance decision-making when insurance was privatised in India.
  Recognizing that a significant percentage of insurance decisions—whether in underwriting or claims—are driven by medical insights, we understood that overseas insurance partners entering India would need to refine their processes to align with local requirements. Additionally, most insurance professionals managing underwriting and claims are either non-medical experts or non-practicing doctors, making external support essential for delivering high-quality results.
  InCHES was envisioned to fill this technical gap, and today, we have built an extensive team comprising generalists, specialists, super-specialists, legal, forensic, and paramedical professionals, supported by a robust IT and analytics department with proprietary applications that enhance efficiency and accuracy.
  Our Expertise and Services
  With increasing frauds, abuse, and internal leakages, insurers require in-depth scrutiny of documents at both pre-issuance and claims stages. InCHES meticulously examines every document through its medical and legal teams, ensuring effective risk management, preventing non-disclosures, and enhancing claim integrity. Our comprehensive solutions include:
  - Risk assessment at policy issuance to prevent fraud and undisclosed conditions.
  - Claims management to ensure rational and fair claim settlements.
  - Medico-legal opinions to aid in complex claim disputes.
  - Concurrent audits for daily claim monitoring.
  - Retrospective audits to analyze gaps, prevent financial losses, and refine processes for future risk mitigation.
  Impact and Achievements
  With over 25 years of experience, InCHES has successfully:
  - Managed 3.6 million specific risk queries at the underwriting and claims stages.
  - Analyzed over 30 lakh claim cases and manually audited 1,80,000 claims, saving insurers billions of INR.
  - Provided expert input in over 1,400 Ombudsman and legal cases, offering rational, evidence-based opinions.
  By addressing key pain points in insurance risk management, InCHES helps insurers reduce claim leakages, improve ICR (Incurred Claim Ratio), and optimize claim settlement processes, ensuring financial sustainability and operational excellence.

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Years of Domain Experience

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Number of Clients

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Number of Cases Handled

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INR Losses Prevented

TESTIMONIALS

What Our Clients Say!

Hi, This is Siddharth from Care health Insurance. I would to like to congratulate Dr Asrani & Dr Sushma and team INCHES Health Care for the new Journey INCHES 2.0. As INCHES complete its 2 decades serving the insurance sector, we at Care Health insurance also completed 10 year of operations as a standalone health insurance company in India and I am happy to state that since we began our operations in 2012 we have been getting benefited by the knowledge and support from INCHES Healthcare Pvt. Ltd.

Head Fraud Control Unit Care Health Insurance Pvt Ltd

Mr Siddharth Kansal

 5/5

Dr C H Asrani and his team in this Healthcare limited comes up and and starts working in this area I would not hesitate to say that the commendable work done by Dr C H Asrani and his team in the area of underwriting, risk management, teams management and creating Professionals for future is something all of us are extremely lucky to have. I think the Indian insurance industry and the risk management practices professionals are very thankful to this team for thinking in this direction and working in this area.