INCHES Advantage

INCHES Healthcare

Insurance Domain Management, Medical Domain Management, Risk Management.

The only enterprize offering digital enabled, medically exact, guidelines compliant pre-issuance support for underwriting and claim functions sice 2000

Pioneers of clinical audit solutions since 2010s.

To Leverage, “INCHES Advantage” along with Design Thinking and Cognitive Capabilities to power Transformative Solutions for Insurance Domain to enable key market differentiators for our Customers.

To focus on Business Processes and key Operational Metrices along with active Customer Engagement to drive Service Excellence. To consistently review and enhance Operations Methodology, technology ecosystem, human capital management & skill upgrade program to exceed customer experience benchmarks. To build and operationalize COE for Underwriting, Risk Management & Technology Solutions for Sustainability

Our Value Offerings

- InCHES was founded with the vision of bridging the gap between medical expertise and insurance decision-making when insurance was privatised in India.
  Recognizing that a significant percentage of insurance decisions—whether in underwriting or claims—are driven by medical insights, we understood that overseas insurance partners entering India would need to refine their processes to align with local requirements. Additionally, most insurance professionals managing underwriting and claims are either non-medical experts or non-practicing doctors, making external support essential for delivering high-quality results.
  InCHES was envisioned to fill this technical gap, and today, we have built an extensive team comprising generalists, specialists, super-specialists, legal, forensic, and paramedical professionals, supported by a robust IT and analytics department with proprietary applications that enhance efficiency and accuracy.
  Our Expertise and Services
  With increasing frauds, abuse, and internal leakages, insurers require in-depth scrutiny of documents at both pre-issuance and claims stages. InCHES meticulously examines every document through its medical and legal teams, ensuring effective risk management, preventing non-disclosures, and enhancing claim integrity. Our comprehensive solutions include:
  - Risk assessment at policy issuance to prevent fraud and undisclosed conditions.
  - Claims management to ensure rational and fair claim settlements.
  - Medico-legal opinions to aid in complex claim disputes.
  - Concurrent audits for daily claim monitoring.
  - Retrospective audits to analyze gaps, prevent financial losses, and refine processes for future risk mitigation.
  Impact and Achievements
  With over 25 years of experience, InCHES has successfully:
  - Managed 3.6 million specific risk queries at the underwriting and claims stages.
  - Analyzed over 30 lakh claim cases and manually audited 1,80,000 claims, saving insurers billions of INR.
  - Provided expert input in over 1,400 Ombudsman and legal cases, offering rational, evidence-based opinions.
  By addressing key pain points in insurance risk management, InCHES helps insurers reduce claim leakages, improve ICR (Incurred Claim Ratio), and optimize claim settlement processes, ensuring financial sustainability and operational excellence.

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Years of Domain Experience

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Number of Clients

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Number of Cases Handled

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INR Losses Prevented

TESTIMONIALS

What Our Clients Say!

Inches has been operating in a very niche space. Dr Asrani has a driving force behind it with his vast clinical experience and also his experience of financial institutions giving I think they have what a sky has a limit for their growth the way companies are operating professionally and giving us support and services. Wonderful. I am sure they will achieve operational experience and my best wishes for this workshop. Thank you. Applause.

Executive Vice President of the Health Administration Team, Bajaj Allianz GIC

Mr Bhaskar Nerurkar

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Congratulations Dr Asrani and congratulations to the InCHES team. You know, as a patron in the industry for the for the last two and a half decades, I have seen Dr Asrani work with a lot of passion and a lot of integrity, consistently and relentlessly, trying and making efforts to make a difference. So I want to take this opportunity on the eve of customer centricity, which is a hallmark that each one of you represents. You know, Dr Satish, couple of other guys who work with us, with my team at Manipal Cigna, we are extremely grateful. And you know the quality of work that you guys deliver, and you know that it really comes from the passion and integrity so much of effort that Dr Asrani himself instils as an individual, many of us in the industries, where, by his name, when it comes to the quality and the kind of delivery from a customer centricity standpoint, be it you know, investigation, fraud and abuse control, be it, you know, clinical pathway, any kind of audits, any kind of assurance, you guys are one of the, you know, very few people that we recognize for the quality of work that you deliver. So thank you very, very much. On behalf of the Manipal Cigna team for the valued work that you deliver, we are extremely happy and extremely grateful. So if there is a product that needs to go live, and we want somebody to validate the clinical inputs on, you know, not only on the clinical efficacy, but looking at the insurance and they're looking at fraud and abuse elimination as well as customer care from a clinical outcomes perspective, you guys are the guys that we lean on to and look up to. So thank you very much for the good work.