In the contemporary professional landscape, the empowerment of women and recognition of their contributions is not just a matter of social justice—it’s a strategic imperative for organizations……..

In the hustle and bustle of our daily routines, it’s easy to get caught up in the monotony of ourtasks and settle for the status quo. However, deep within each of us lies a reservoir……..

Workplace culture is critically important for a variety of reasons. It encompasses the values, beliefs, behaviours, and social norms that shape the work environment in an organization. Harnessing……..

In today’s rapidly changing and competitive business landscape, employee engagement has emerged as a critical factor for organizations seeking sustained success. Gone are the days when a pay check…….

Almost 40% of Indian workers, according to a Survey, will require retraining and upskilling within the next five years. Although employee training is valued by many businesses, its execution is……

Circa 2000, Insurance was privatised in India. It was promised to be the sunrise industry. There were many Doctors with decades of experience in insurance industry and they were absorbed in private……

Way back in 2018 a report published by WNS gave its perspective on what are the Top Trends in the insurance industry, though I am certain we all can make more additions its worth mentioning the……

“A brand is defined by the customer’s experience. The experience is delivered by the employees- Shep Hyken” So, for employees to deliver a great customer experience, need to be guided in a special……

Individually and Collectively, we need to work towards making “Excellence” as a Way of our life, in our organisation. And for this to happen, the most important requirement is that we sustain……

Insurers operate in an increasingly data-rich and algorithm-oriented world, where growing computational power allows machines to collect, transform and analyse data with even more efficiency. …

Automating the underwriting process holds great potential, but to realise that potential you need the right product or products. There are plenty of software suppliers and plenty of decision……

Recently according to a news reported in the ‘The Economic Times’ “Health insurance online sale spurts up to 30%, offline sales fall due to coronavirus impact”, which is a proof of both online……

Carbon Neutral in Insurance is a subject where volumes can be written since it is a Programme that is yet to emerge in the Industry. Insurance, as an industry is conservative with plenty……

A news item in a leading newspaper on 29.2.22 must have shocked many readers. Knowing that the fraud really occurs is one thing; but knowing the magnitude is another thing! This Rs 100 crore a day……

Is Underwriting as a stressful job? This question has been doing rounds for quite some time & we thought it’s the right time to take a deep dive into this subject. In Indian Context, the best way……

Stress is any demand (physical or mental) that is placed on our body. Stress is a state of anxiety produced when events and responsibilities threaten to exceed one’s coping abilities. Both Major……

COVID 19, a global pandemic, will go down in history as one of the deadliest disasters of the modern era. As of December 2021, 280 million people have been victims of this notorious virus, out of……

We have survived two years of the COVID 19 pandemic. In the last two years, we all have made drastic changes to our everyday lifestyles and how we go about doing things. As soon as we feel the……

A survey conducted by Kroll and Internal Audit Foundation, concluded “80% of Internal Auditors face barriers while getting Involved in Fraud Risks Management”; this applies as much to health…….

Insurance companies are facing challenges- high pending cases, high claim ratios and paying crores of rupees just because doctor(s) won’t answer the query raised or the insurer does… …

Policy structures seldom change but when it changes, it results in a pool of challenges for the insurers- satisfy the regulator on one hand as well as ensure self-protection via a medical, legal……

An insurer repudiates a claim only after scrutinizing proper policy documents and analyzing whether it is rational. But despite that some grievances against the insurer reach the legal forum whose……

December in geographies following Jan-Dec financial year and JFM quarter in India are crucial for the insurance industry; being the closing of the financial year. Industry operates under twin……

50-60% of death claims and 100% of health claims need prudent review of the clinical data for a well-informed decision. Unfortunately Claims Management is discussed in the context of administrative ov…

50-60% of death claims and 100% of health claims need prudent review of the clinical data for a well-informed decision. Unfortunately Claims Management is discussed in the context of administrative……

One or more of the following three variables are usually evident in any proven instance of insurance fraud. In large percentage of such claims more than one exists as whatever be the main trigger……

Insist of Rational & Customary Treatment (as already mentioned in policy documents) by ensuring your teams deploy Standard Treatment Guidelines into EACH claim adjudication (incl OPD claims)….

50-60% of death claims and 100% of health claims need prudent review of the clinical data for a well-informed decision. Unfortunately Claims Management is discussed in the context of administrative ov…