Dr Sushma brings with her an experience of 20+ years, with a specialized focus on public relations, core team development & scaling up of processes, a pioneer in bringing out of the box ideas with a solid acquaintance in the Insurance & Healthcare sector, she is a force to reckon with. Donning multiple hats with finesse is something which comes naturally to her.

Qualifications

Dr Sushma has her Executive Education from Indian Institute of Management Ahmedabad – Enhancing Leadership Capacities & Potential Among Professional Women. Doctor by Profession and A Post Graduate in Hospital and Healthcare Management from Symbiosis, Pune along with a Masters Degree in Psychotherapy from Institute of Psycho Management Studies. She is also a Certified Forensic Expert in Questioned Documents and Handwriting Analysis from IFS (International Forensic Sciences, Unit of Indian Forensic Sciences, GOI).

Roles and Deliverables

Over 17 years of work experience in Insurance Domain – Health, Life and General.

• Head Operations: for Life/Health Insurance activities PAN India.
• Client Relationship: Coordinating with Claims Heads across industry.
• Co-ordinated end to end investigation for all claims (Life & General): the task involves location investigation, document scrutiny/verification and final reporting.
• Assessment of claim related cases: Life and Health.
• Designing/Reviewing Processes: Setting up the measurement framework for all the Operations, Service processes, Identifying areas of Process Improvements
• Auditing of Medical establishments: Defining Parameters, Defining case scenarios, Monitoring client feedback, Coordination with vendors for execution of process.
• Leader – Core Team for setting up processes for Medical Audit.
• Over 10 years of experience in organising trainings in Healthcare and Insurance domain.
• Director Operations and Business Development: Drawing up the Process documentation, review, measurement/metrics methodology and implementation. Managed business segment performances, built action plans, provide expertise & leadership in the assigned functional area. In the cycle of acquiring clients, understanding their needs, designing a solution for them, transition the process from the client site and help the operations reach a steady state. P&L responsibility across all verticals optimising operations and Enhanced Stake Holder Value.
• Currently – Executive Director at INCHES Healthcare Pvt Ltd: Strategizing, Building, Scaling Up and Optimising of Business Process Management. Implementation and Execution of Risk Management Models in the organization. Business Process Management and Operations.

Member of Board of Director/Designated Partner:

• Member of the Board of directors for INCHES Healthcare Private Limited over 10 years, A M Doctors Guide Private Limited, C M Health Solutions Private Limited and Active Designated partner in STGs N Analytics LLP and INCHES Continuing Skill Development LLP across Strategic, Technology and Operations deliverables.
• Editorial Board – National Journal of Homoeopathy
• Trustee – INCHES FOUNDATION
• Global Travel and Engagements: Travelled UAE – for INCHES Continuing Skill Development expanding its footprints in UAE – first International coalition of INCHES Group.